SmartBen: Self-Service Tools for Benefit Management and Enrollment

SmartBen's mission is to modernize benefit administration and employee self-service by delivering a "smart" information platform that empowers HR and employees to be true consumers of benefits.

We create benefit smart employees with the use of technology, psychology, and decision support tools. SmartBen is smart enough to handle any benefit plan...Sophisticated enough to individualize each person’s benefit experience…and Savvy enough to change an employees understanding and appreciation of benefits and HR. We provide an online self-serve platform that lets employees point, click, and experience benefits at a whole new level.

SmartBen for HR Managers

SmartBen communication and intelligence products modernize HR processes creating efficient and smarter HR practices. SmartBen automates the complexity of HR business rules and provides a structure for communicating HR information. SmartBen streamlines benefits into a manageable and centralized matrix which interacts with employees, vendors, and HR to ensure efficiency, flexibility, data accuracy, and security.

Employee Management

You need to attract and retain top quality talent, provide a high caliber benefits programs, a powerful communication strategy, control healthcare cost and reduce the burden of benefit administration. And you need everything done yesterday. SmartBen helps offload the HR administrative distractions that prevent you from accomplishing these goals—and provides the strategic solutions that give your company a competitive edge.

SmartBen's SmartTeam specializes in resolving HR issues unique to benefit communication, education and enrollment. This means that our partners and their clients benefit from years of experience and valuable insight into this HR process. SmartBen's team members and management have helped hundreds of companies solve the benefit administration paper nightmare.

Empowered With Information

How many times does an HR staff answer the same questions over and over again? How much paper does an HR staff push in a day? According to Forester Research; 60% to 80% of the HR staff's time is spent on routine administrative tasks. In today's information crazed society, the mountain of paperwork is only getting bigger, but it doesn't have to. SmartBen can significantly reduce the amount of paperwork HR pushes by having all benefit information readily available to all employees online 24 hours a day, seven days a week.

Unless benefits are communicated to the extent that their cost is understood and their intention is appreciated, the value and purpose of a company's benefits are severely compromised. Therefore, SmartBen's goal is to personalize a company's employee benefit package through enhanced communication technology, thereby maximizing the benefit programs that your company offers. Employees can access the SmartBen Interactive capabilities to accomplish key benefit tasks for themselves, either at work or in the comfort of their own homes:

SmartBen for Employees

The average employer spends 42% of total compensation on benefits. Employees expect easy and comprehensive access to this part of their compensation to help them better manage their benefit options. We have become accustomed to "information on demand". Employees of midsized employers demand a lot from their employers, including "big company" benefits and a resourceful HR services department.

Our focused benefit communication, education and enrollment services are designed to meet these high expectations. As a solutions partner, we enable access to "Fortune 500" caliber benefit technology, offer a robust suite of online self-serve tools, and provide a strategic SmartTeam with decades of experience meeting the needs of HR and their employees.

Benefit Modeling

SmartBen allows the employer to create a HR site that communicates basic benefit information and plan descriptions. The site is branded with the company logo and contains employer-specific content. The site is available through a secure, online web address and provides the following functions:

• Source for information including the company newsletter, company profile, department directories, links to providers, executive profiles, forms posting, employee manuals, company calendar, job postings, HR key contacts directory, summary plan descriptions and employee survey capabilities
• Employee education through animated storyboards that enhance benefit plan description

SmartBen provides an administrator interface that allows an employer to create and manage HR communications of basic benefit information and plan descriptions. SmartBen provides web access, enabling members and HR to login to the SmartBen system.

Work/life decision modeling calculators driven by real employee data provide a rich and personalized benefit communication and education system. Highlighted features include:

• Hidden Pay Check and Total Compensation Explanation
• Printed Benefit Statement Capabilities
• Calculation Tools for Employee Retirement and Benefit Election Planning
• Employee Pay Check Modeling Based on Employee Specific Tax and Benefit Information
• Application Hosting on SmartBen’s Network

Enrollment

The SmartBen Enroller system allows employees to easily enroll and make changes to their benefit elections as a new hire, when a life event occurs, and during open enrollment. The Enroller helps track employees and helps employers manage the communication and transactions of benefits more efficiently and effectively. Some highlights of the Enroller include:

• Employee Self server Enrollment and eligibility tracking
• Complete data collection and tracking on employee, spouse, dependents, and beneficiaries
• Rules based electronic enrollment wizard to eliminate duplicated, missing, or incomplete data
• Summary of current elections confirmation feature for employees making no changes
• Visual enrollment guide, that indicates enrollment status per benefit
• HR Enrollment status reports that track the enrollment progress
• Data export utility (SmartBen sends data transmission to vendors and client based on their required export format) – to eliminate paper transmissions from HR to vendors for eligibility and enrollments
• Printable and electronic benefit application and Evidence of Insurability form generator
• File upload utility for employee data imports into SmartBen, to eliminate double or manual data key entry
• HR portal for generating individual forms
• HR employee management utility
• HR email notification on all life event change requests and pending benefits

SmartBen Ben(AI)- Artificial Intelligence engagement platform

• Employee Self Server Enrollment and eligibility tracking
• Complete data collection and tracking on Employee, Spouse, Dependents, and Beneficiaries
• Rules based electronic enrollment wizard eliminating duplicated, missing or incomplete data
• Summary of current elections and SmartEnroll feature for employees making no changes
• Visual enrollment guide indicating enrollment status per benefit
• HR Enrollment status reports tracking the enrollment process