Performance Standards and Customer Service
Do your vendors provide guarantees on common claim office services such as prompt payment of claims, timely answers to inquiries, and accurate claim payments?
C.M. Smith will negotiate terms that will hold vendors accountable to superior levels of service. We have also created unique arrangements with insurance carriers to guarantee network discounts, generic drug fill rates, and second year stop loss premium caps.
C.M. Smith takes pride in our problem solving ability. Our long-standing relationships with insurance carriers and our reputation in the marketplace help make this happen in our clients' best interest.